Last updated: 19 January 2026

House of Gray (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Notice explains how we collect, use, store and protect any personal information you provide when using our website www.houseofgray.co.uk, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This notice applies to visitors to our site and anyone submitting an enquiry about our luxury venue services (events, weddings, fine dining, private functions, corporate bookings, site visits, etc.).

1. Who we are (Data Controller)

House of Gray
The House of Grey
Dykes Of Grey
Dundee
DD2 5LA
Email: info@silverwoodlodges.co.uk
Phone: 01821 642284 

For privacy queries, contact us via the details above.

2. What personal information we collect

Enquiry form submissions

When you complete our enquiry form, you voluntarily provide:

• Name
• Email address
• Telephone number
• Any details in your message (e.g. event type, dates, guest numbers, special requests)

This is required so we can respond to your interest in booking, availability, tours or services.

Automatically collected data

Our web server logs basic technical info on every visit:

• IP address
• Browser type/version
• Operating system
• Pages viewed and time on site
• Date/time of access
• Referring site (if applicable)

This helps with site security, administration and improvements. It is not normally used to identify individuals.

Cookies

Our site currently uses only essential cookies for basic functionality. We do not use analytics, marketing or tracking cookies at this time. If we add any in future, we will update this notice and obtain consent where required.

3. Legal basis for processing

We process your data under UK GDPR Article 6 as follows:

Enquiry form data: Necessary for steps prior to entering a contract (Art. 6(1)(b)) — your enquiry is the starting point for potential venue bookings or services. We may also rely on your explicit consent if you tick a consent box on the form.

Server logs: Our legitimate interests (Art. 6(1)(f)) in operating, securing and improving the website.

4. How we use your information

We use it only to:

• Reply to your enquiry and discuss your requirements
• Provide venue info, availability or arrange a visit
• Keep internal records of communications

We do not use your data for automated decisions, profiling, or marketing unless you separately opt in.

5. Sharing your information

We do not sell or rent your data.

Limited sharing occurs only with:

• Our website hosting provider (for site operation and backups)
• Professional advisers (e.g. legal) if legally required
• Authorities if compelled by law

All parties are bound to keep your data secure and process it lawfully.

6. How long we retain your data

Contact / Enquiry submissions: Retained for up to 12 months after last contact (or longer if it progresses to a booking/contract).

Server logs: Typically 6–12 months for security.

We delete or anonymise data when no longer needed.

7. International transfers

Data is stored and processed within the UK or EEA. No transfers outside these areas occur currently.

8. Your rights

Under UK GDPR you have rights including:

• Access to your data
• Correction of inaccuracies
• Erasure (in certain cases)
• Restriction of processing
• Objection
• Data portability

To exercise these, email us at the address above. We usually respond within one month, free of charge (unless requests are excessive).

You can also complain to the UK Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint
Helpline: 0303 123 1113

9. Security

We take reasonable technical and organisational measures to protect your data (e.g. secure hosting, limited access).

10. Updates

We may revise this notice as the site develops. Check the “Last updated” date.

Thank you for your interest in House of Gray — we look forward to helping create your unforgettable event.